Privacy policy

Who we are

This site, ringcatalog.net, is run by RingCatalog. For anything about your data, email info@ringcatalog.net. We reply within 24 hours.

What we collect

• When you send an inquiryYour email address (required), and anything else you choose to fill in: name, company, website, where you sell, monthly volume, destination country, quantities, sizes, colours, budget, target date, branding and packaging choices, and your notes.
• Files you uploadPhotos, sketches, 3D files and logos attached to an inquiry. They are stored privately and are only seen by our team.
• How you found usOnly if you accept statistics cookies: the page you first landed on, the website that sent you, and campaign tags (such as utm_source or gclid). It stays in your browser and is sent to us only with an inquiry.
• Page visitsWe count visits ourselves, with no cookies, browser storage or third-party tools: the page, the website that sent you, device type and country. To count each visitor once a day, our server combines your IP address and browser type with a random key that changes every day. Your IP address is not stored. Browsers that send Do Not Track or Global Privacy Control are not counted.
• When you subscribe to the briefYour email address, language, chosen topics and frequency, and the dates you subscribed, confirmed or unsubscribed. We only send the brief after you click the confirmation link.
• Shortlists and saved designsThe designs, quantities and notes you put in a shortlist are stored on our server under a random visitor key (the rc_guest cookie). No name or email is needed.
• Photo searchThe photo you upload is used to find similar designs and is not published. A small preview stays in your browser for the results page.
• Technical dataOur hosting provider keeps standard server logs (IP address, time, page requested, browser) for security. If a page breaks in your browser, it sends us the error message, the page address and the browser type, without your IP address or any identifier. To stop abuse, we count inquiry and sign-up attempts per email address or IP address for a few minutes; the counter only holds a one-way hash.

Why we use it

• To answer and fulfil your inquiryQuoting, sampling, production, shipping and after-sales. This is needed to take the steps you asked for before and under a contract.
• To send the briefOnly with your consent, given by confirming your email. Every issue has a one-click unsubscribe link.
• To learn which channels bring buyersOnly with your consent to statistics cookies. You can withdraw it at any time in Cookie settings.
• To see which pages and designs interest buyersVisit counts, based on our legitimate interest in improving the catalogue.
• To keep the site safe and workingServer logs, error reports and abuse limits, based on our legitimate interest in running a secure site.
• To meet legal dutiesFor example keeping order and invoice records as tax law requires.

Who helps us

We do not sell or rent personal data, and we do not share it for advertising. These providers process data for us, only to run the service:

• HostingerHosts the website, database and uploaded files.
• Alibaba Cloud (Aliyun) enterprise emailSends and receives our email, including inquiry receipts and the brief.
• CloudflareDNS and content delivery for the site; may also store public design images.
• Google FontsOur pages load fonts from Google’s servers, which means your browser sends your IP address to Google when a page loads.
• AI service providerOur team may use an AI service (Anthropic’s business API) to read the reference images you upload, to prepare your quote faster. It is only used for your inquiry, and under the provider’s business terms submitted data is not used to train its models.
• Our factory and carriersReceive the order details they need to make and ship your goods.

Some of these providers and our factory are outside your country, including in China. Where the law requires, we rely on appropriate safeguards for these transfers.

How long we keep it

• Inquiries and uploaded filesUntil you ask us to delete them, or as long as they are needed for your quote and order. Records of orders and invoices are kept as long as tax law requires.
• Brief subscriptionUntil you unsubscribe. After that we keep only your email address and the unsubscribe date, so we never email you by mistake.
• ShortlistsThe rc_guest cookie expires after 30 days; you can ask us to delete a shortlist at any time.
• Cookies and browser storageSee Cookies for each item; the source record (rc_attr) expires after 90 days.
• Abuse countersDeleted after 10 to 15 minutes.
• Visit recordsDeleted after 90 days. Only daily totals are kept after that.

Your rights

• See, correct or deleteEmail info@ringcatalog.net and we will send you a copy of your data, correct it, or delete your inquiries, files and subscription.
• Withdraw consentUnsubscribe from any brief, or change your choice in Cookie settings. This does not affect what was done before.
• Object or restrictYou can object to processing based on our legitimate interests, or ask us to limit it.
• Take your data with youAsk for your inquiry data in a common machine-readable format.
• ComplainYou can complain to the data protection authority where you live. We would appreciate the chance to fix it first.
• Global Privacy ControlIf your browser sends a GPC signal, we treat statistics as declined and do not show the cookie banner.

Cookie settings

Security

The whole site uses HTTPS. Uploaded files are private and only reachable by signed-in staff; staff accounts use hashed passwords and can use two-step sign-in. No method is perfectly secure, but we limit who can see your data to the people who need it.

Children

RingCatalog is a wholesale service for businesses. It is not meant for children and we do not knowingly collect data from anyone under 16.

Changes

If we change this policy we will update the date at the top of this page. The terms for using the site are on the Terms page.