Quality control
After years of wholesale orders we know exactly which problems cause disputes. This page explains how we prevent each one, what we check before shipping, and how after-sales works.
The four things that go wrong most often
Every bulk order is checked against these four:
- Stone lossStone size, seat and setting follow your approved sample. Each stone is checked after setting and again before packing; loose stones do not ship.
- Colour mismatchBulk plating is matched to the sample you approved and compared side by side before shipping. The standard does not change between batches.
- Wrong sizesUS sizes 3–14 only, each made to a fixed inner diameter and gauged before packing. See the ring size chart for the exact diameters.
- Plating turning green, skin reactions316L stainless steel, nickel-free and lead-free. Colours are vacuum PVD plated and hold for 2 years of normal wear.
What we check before shipping
Every piece is compared with your approved sample, not a random sample:
Design and size
Shape, width and thickness match the sample. No stray engraving on the inside.
Colour and plating
Colour matches the sample; no scratches, blotches or missed spots.
Stones and engraving
Stones tight and centred; logo position and depth as sampled.
Count and sorting
Counted by size and colour and matched to the packing list before the carton is sealed.
Packing and labelling
Packed the way you ask; just say so in the inquiry:
- Per pieceEach ring in its own zip bag, sorted by size or colour.
- Display boxes24- or 36-slot ring boxes filled by size. Send us your own branded boxes and we pack into them at no charge.
- Tags and labelsYour hang tags, size stickers and barcodes.
- Carton marks and packing listCartons marked with design code, colour, size and quantity. A packing list ships with the goods and is also sent as a file.
After-sales
The approved sample is the reference, and claims are settled by actual piece count:
- Sparesbulk orders usually include 10–20% extra pieces, unless the order is returned as unsatisfactory.
- Damage or defectsemail us photos and we refund or replace each affected piece.
Sample first, bulk when you have seen it.
Samples arrive in about 15–20 days; reply within 24 hours.
Reply within 24 hours